Privacy Policy

Last Updated: September 1, 2026

At Rapparappa, we respect your privacy and are committed to protecting the personal information you provide while using our website, mobile application and services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we share it and the choices available to you.

1. Information We Collect

Depending on how you use Rapparappa, we may collect:

1.1 Account Information

• Name
• Mobile number
• Email address
• Password or authentication information
• Profile information

1.2 Delivery Information

• Delivery address
• Landmark
• Location information required for delivery
• Contact details required to complete an order

1.3 Order Information

• Products purchased
• Order history
• Order value
• Delivery information
• Cancellation and refund information

1.4 Payment Information

Payment transactions may be processed through third-party payment providers. We may receive transaction identifiers, payment status and related information required to confirm your payment.

We generally do not store complete card information on our own servers when the payment is processed by a compliant third-party payment provider.

1.5 Device and Technical Information

• IP address
• Device type
• Operating system
• Browser information
• Application version
• Device identifiers where applicable
• Crash and diagnostic information

2. How We Use Your Information

We may use information collected to:

• Create and manage your account.
• Process and deliver orders.
• Process payments and refunds.
• Provide customer support.
• Send order-related notifications.
• Improve our website, app and services.
• Prevent fraud and unauthorized activity.
• Resolve disputes.
• Maintain security.
• Comply with applicable legal requirements.
• Provide promotional communications where permitted.

3. Location Information

Certain features may require location information to identify available stores, calculate delivery availability, determine delivery charges or facilitate order delivery.

You may control location permissions through your device settings. Restricting location access may affect certain Platform features.

4. Cookies and Similar Technologies

We may use cookies, local storage and similar technologies to maintain sessions, remember preferences, understand website usage, improve performance and provide relevant functionality.

5. Sharing of Information

We may share relevant information with trusted service providers where necessary to provide our services.

These may include:

• Vendors and stores fulfilling your orders.
• Delivery partners and logistics providers.
• Payment gateway providers.
• SMS, email and notification service providers.
• Cloud hosting and infrastructure providers.
• Analytics and technology service providers.
• Customer support providers.
• Government authorities or law-enforcement agencies where legally required.

We do not sell your personal information merely for the purpose of selling personal data to third parties.

6. Vendor Access

When you place an order with a vendor, the vendor may receive the information reasonably necessary to prepare and fulfill that order, such as your name, contact information, delivery information and order details.

7. Marketing Communications

With appropriate permissions and where permitted by law, we may send promotional messages regarding offers, discounts, new products and services.

You may opt out of promotional communications using the available unsubscribe mechanism or by contacting us.

Transactional messages such as order confirmations, delivery updates, payment notifications and important service communications may still be sent when necessary.

8. Data Security

We implement reasonable technical and organizational measures intended to protect personal information from unauthorized access, alteration, disclosure or destruction.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud and comply with applicable legal obligations.

10. Children's Privacy

Rapparappa is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.

11. Your Rights and Choices

Subject to applicable law, you may have rights relating to access, correction, updating or deletion of your personal information.

You may contact us to exercise applicable privacy rights or ask questions about how your information is handled.

12. Third-Party Links

The Platform may contain links to third-party websites or services. Rapparappa is not responsible for the privacy practices of those third-party platforms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date.

14. Contact Us

For privacy-related questions, requests or concerns, please contact Rapparappa through the contact information available on our website.